OpSync VA — Privacy Policy

Last updated: 24 July 2026

OpSync (“we”, “us”) provides Opsync VA, an automated customer-support assistant that businesses connect to their Facebook and Instagram Pages. When you send a message to a business Page that uses Opsync VA, we process that message on the business’s behalf in order to reply to you. This policy explains what we collect and how we use it. By messaging a Page that uses our assistant, you agree to this policy.

What we collect

The public profile information Meta provides (your name and a page-scoped user ID) so the business can address you and keep track of the conversation.
The content of the messages you send — text, images you send for product identification, and voice notes.
Details you choose to share, such as an order number, so the business can look up your order status.

How we use it

To answer your questions about the business’s products, prices, availability, orders and delivery.
To identify products from photos you send and recommend matching items.
To pass complex requests to a human member of the business’s team when the assistant cannot resolve them.

We act on behalf of the business you are messaging. We do not use your messages for advertising, and we do not sell your personal information to anyone.

Automated processing and service providers

Replies are generated with the help of trusted service providers acting on our behalf, solely to produce a response to you:

Meta Platforms — delivers your messages to us and our replies to you.
Anthropic and OpenAI — generate the assistant’s text replies.
Voyage AI — matches product photos to the business’s catalogue.
The business’s commerce platform (e.g. Shopify) — provides product and order information.
Hosting and database providers (Cloudflare, Railway, Supabase) store the conversation so we can serve you.

Data retention

We keep conversation records for as long as needed to provide support and continuity between messages, and to improve the service. You may ask us to delete your data at any time (see below).

How to delete your data

To request deletion of the conversation data associated with your Facebook or Instagram account, email opsync.co@gmail.com and include your Facebook/Instagram name and handle. We will delete your data within 30 days and confirm by reply.

Children

Our assistant is intended for customers aged 18 and over and is not directed to children.

Changes

We may update this policy from time to time. The “Last updated” date above reflects the latest version.

Contact

Questions about this policy? Email opsync.co@gmail.com.